Booking Terms and Conditions




Terms and Conditions

  1. Fares and Prices
  • Adult fare applies to all passengers 12 years old and above.
  • Child fare applies between 4 to 11 years old.
  • Infant below 3 years no charges.
  1. Bookings & Availability
  • Passengers are required to show the Confirmation Ticket during check-in.
  • Walk-in may be made through our counter and it is subject to availability.
  1. Cancellation Policy
  • Cancellation in 6 Days or More before departure – 90% (Online Banking) or 85% (Credit Card) Refund only. 5 Days or less – Non-Refundable.
  • At any time after a booking has been made, we may change our schedules and/or cancel, terminate, divert, postpone, reschedule any trip where we reasonable consider to be justified by circumstances beyond our control or for reasons of safety or security. In the event of such trip cancellation, we shall at our option, either:
    • Reschedule on the next available boat departure without additional charge; or Offer to refund your ticket.
  1. No Shows & Refunds
  • Passengers who fail to check-in before time of departure from Merang Jetty and Island Jetty will be classified as “No Show”.
  • For “No Show” cases, the unutilised ticket automatically lapses and is void. No refund, amendment or re-issuance of ticket will be allowed.
  • No refund will be given for cancellation made 5 days before departure date and for “No-Show” bookings.
  • Refunds will be processed after your intended departure date & will be paid either by cheque or online banking.
  1. Check-in & Boarding
  • Passengers are advised to check-in at Merang Jetty Counter or Island Jetty at least 15 minutes before departure time.
  • On check-in, present your confirmation booking ticket.
  • Passengers who miss their intended departure will have to purchase new tickets on the next departure time (subject to seat availability).

For your information, the terms and conditions subject to changes accordingly.



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